Pancake Mix

We ship our fonio in small, careful batches from our warehouse in Tromsø, Norway. Every order is packed by hand, usually within 1–2 business days of being placed. You'll receive a tracking link by email as soon as your parcel is on its way.

Where We Ship

• Norway: all addresses, including Svalbard (additional customs paperwork required for Svalbard)

• Nordics: Sweden, Denmark, Finland

• EU & EEA: all member states

• Outside the EU/EEA: available on request — contact us at info@telliventures.com

Shipping Methods & Delivery Times

Prices include VAT where applicable. Delivery times are estimates and may vary during holidays or peak periods.

Free Shipping

Enjoy free standard shipping (mailbox delivery) within mainland Norway on orders over NOK 599. The discount is applied automatically at checkout.

Packaging

Fonio is light, dry, and shelf-stable, which means it travels well — and we keep our packaging simple and as low-impact as we can. Each 500 g pack is sealed in a food-grade resealable pouch and shipped in a recyclable cardboard mailer or box, with paper-based void fill. No plastic peanuts, no unnecessary layers. Up to two packs fit in a standard mailbox-sized parcel; larger orders ship to a pickup point.

Customs & Duties (international orders)

Orders shipped outside the EU/EEA — including Svalbard — may be subject to import duties or VAT collected by your local customs authority. These charges are the responsibility of the recipient and are not included in our shipping cost.

If Something Goes Wrong

If your order arrives damaged, incomplete, or doesn't show up within the estimated window, please contact us at info@telliventures.com within 14 days and we'll make it right — replacement, refund, or reshipment, whichever you prefer.

Order Cutoff

Orders placed before 14:00 CET on weekdays are typically dispatched the same day. Orders placed after that, on weekends, or on Norwegian public holidays will go out the next business day.

This purchase is regulated by the standard sales terms below for consumer purchases of goods over the Internet. Such purchases are governed principally by the Norwegian Contracts Act, Consumer Purchases Act, Marketing Control Act, Cancellation Act, and E-commerce Act, available at lovdata.no. These laws give the consumer mandatory rights. These Terms shall not be understood as limiting the consumer's statutory rights but set out the parties' main rights and obligations.

These Terms are based on the standard sales conditions recommended by the Norwegian Consumer Authority (Forbrukertilsynet), adapted for Telli Ventures AS.

1. The agreement

The agreement consists of these Terms, the information given in the order solution, and any specifically agreed terms. In the event of conflict, what has been specifically agreed prevails, provided this does not conflict with mandatory law. The agreement is supplemented by relevant statutory provisions for consumer purchases.

2. The parties

Seller: Telli Ventures AS Hagavegen 6, 9007 Tromsø, Norway Email: info@telliventures.com Organisation number: 931 920 391

The seller is referred to below as "we", "us" or "Telli". The buyer is referred to as "the buyer" or "the consumer".

3. Price

The total price the buyer pays includes all taxes (15% VAT for foodstuffs in Norway) and shipping costs. Additional costs not communicated before purchase shall not be borne by the buyer. All prices are in Norwegian kroner (NOK), inclusive of VAT unless otherwise specified.

4. Formation of the agreement

The agreement is binding when the buyer has sent the order to the seller. It is not binding if there has been a typing or input error in the seller's offer or the buyer's order, and the other party realised or should have realised this.

5. Payment

The seller may demand payment from the time the goods are sent. We accept Vipps, credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Alipay.

Payment is processed through Stripe. We do not store card details. For card payments, we may reserve the amount on order; the card is charged when the goods are dispatched.

When paying with Vipps, the agreement between the buyer and Vipps MobilePay AS applies in addition to these Terms. The same applies to Apple Pay, Google Pay, and Alipay with their respective providers.

6. Delivery

Delivery is completed when the buyer, or their representative, takes physical possession of the goods. If no delivery time is stated in the order, we shall deliver without undue delay and at the latest 30 days after the order. Detailed shipping information is available on our [Shipping Information] page.

7. Risk for the goods

The risk passes to the buyer when the buyer, or their representative, has received the goods.

8. Right of withdrawal (angrerett)

Unless exempt, the buyer may cancel the purchase under the Cancellation Act (angrerettloven). The buyer must notify the seller within 14 days from when the period begins. The period includes all calendar days; if it ends on a Saturday or holiday, it extends to the next working day.

The notification should be in writing (cancellation form, email, or letter) to info@telliventures.com. The cancellation period begins the day after the goods are received (or after the first shipment for ongoing subscriptions). If the seller has not informed about the right of withdrawal before the agreement, the period extends to 12 months.

When using the right, the goods must be returned without undue delay and at the latest 14 days after notification. The buyer covers direct return costs unless otherwise agreed. The seller cannot impose fees for use of the right of withdrawal. The buyer may inspect the goods responsibly without losing the right; testing beyond what is reasonable may make the buyer liable for reduced value.

The seller refunds the purchase price without undue delay and at the latest 14 days from notification. The seller may withhold payment until receiving the goods or proof of return shipment.

Important — exceptions: Under angrerettloven § 22, the right of withdrawal does not apply to goods sealed for health or hygiene reasons if the seal has been broken (this includes our fonio packaging once opened), or to goods inseparably mixed with other goods after delivery. Sealed and unopened packs may be returned within 14 days under the standard right.

9. Delay and non-delivery

If the seller does not deliver, or delivers late, and this is not due to the buyer, the buyer may, under chapter 5 of the Consumer Purchases Act, withhold the price, demand performance, terminate the agreement, and/or claim compensation. Notifications should be in writing.

The buyer may demand performance unless an obstacle makes it impossible or causes the seller disproportionate cost. If the seller does not deliver after a reasonable additional period, the buyer may terminate. Termination may be immediate if the seller refuses to deliver or if delivery time was decisive. Compensation may be claimed for losses unless the seller proves the delay was due to an obstacle outside their control.

10. Defective goods

If the goods are defective, the buyer must notify the seller within a reasonable time after the defect is or should have been discovered. Notice within 2 months is always timely. The complaint deadline is 2 years from receipt, or 5 years if the goods are intended to last significantly longer.

Under chapter 6 of the Consumer Purchases Act, the buyer may withhold the price, choose between rectification and redelivery, demand a price reduction, terminate, and/or claim compensation. Complaints should be sent in writing to info@telliventures.com.

The seller may object to rectification or redelivery if impossible or causing unreasonable cost. The seller is entitled to no more than two attempts at rectifying the same defect. Price reduction is set proportionally. Termination is available if the defect is not insignificant.

11. Seller's rights on buyer's default

If the buyer does not pay or fulfil their obligations, and this is not due to the seller, the seller may, under chapter 9 of the Consumer Purchases Act, withhold the goods, demand performance, terminate, and/or claim compensation. The seller may also claim late-payment interest, debt collection fees, and a reasonable fee for uncollected goods.

12. Warranty

A warranty given by the seller or producer adds to the buyer's mandatory statutory rights and does not limit complaints under sections 9 and 10.

13. Personal data

Telli Ventures AS is the data controller. We collect and store only the personal data necessary to fulfil the agreement, and only disclose data when necessary to fulfil the agreement or required by law. See our [Privacy Policy] for more.

14. Dispute resolution

Complaints should be directed to the seller within a reasonable time. The parties shall attempt amicable resolution. Otherwise, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation: +47 23 400 600 or forbrukertilsynet.no. The European Commission's complaint portal is available at ec.europa.eu/odr, particularly for buyers resident in another EU country.

Last updated: 7 May 2026

Telli Ventures AS is the data controller for the personal data described in this Privacy Policy. We take your privacy seriously and process your personal data in accordance with the Norwegian Personal Data Act (personopplysningsloven) and the General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have.

1. Data controller

Telli Ventures AS Hagavegen 6 9007 Tromsø, Norway Organisation number: 931 920 391 Email: info@telliventures.com

2. What personal data we collect

We collect the following categories of personal data:

Contact details: name, delivery address, billing address, email address, phone number.

Order and purchase history: what you have ordered, order date, amount, delivery method, order number.

Payment information: payment method and confirmation of completed payment. We do not store card numbers or other sensitive payment data — these are handled by our payment provider.

Communication: emails and messages you send us, as well as our correspondence with you.

Technical information: IP address, browser, device type, and how you use our website, collected via cookies. See the separate section on cookies below.

Marketing consents: if you have signed up for our newsletter, we store your email address and your preferences.

3. Purposes and legal basis

We process your personal data for the following purposes:

4. Who we share personal data with

We only share personal data with third parties when necessary to deliver our services, or when we are required to do so by law. Our data processors have entered into data processing agreements with us and cannot use the data for other purposes.

Payment services:

• Vipps MobilePay AS — when paying with Vipps, Vipps receives your phone number and payment information to complete the transaction.

• Stripe — for card payments (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Alipay.

Shipping and logistics:

• Posten Norge AS / Bring — receives name, address, phone number and email to deliver your parcel.

Platform and IT services:

• Wix — runs the online shop at telliventures.com.

• Google Workspace — for customer communication via email.

Accounting:

• Tripletex — receives invoice data for bookkeeping.

Public authorities: the Norwegian Tax Administration, Customs, and other public authorities if we are required to do so by law.

Some of our data processors may be established outside the EU/EEA. When personal data is transferred to countries outside the EU/EEA, we ensure that the transfer takes place in accordance with the GDPR, for example through the use of the EU's Standard Contractual Clauses.

5. How long we keep personal data

We only keep personal data for as long as necessary for the purpose for which it was collected, or as long as we are required to do so by law.

• Order and customer data: retained for 5 years after the last transaction, in accordance with the Bookkeeping Act.

• Customer service correspondence: normally retained for up to 3 years.

• Marketing consent and newsletter data: retained for as long as you are subscribed. When you unsubscribe, the data is deleted within a reasonable time, unless we are required to retain it.

• Cookies: see separate section below.

6. Cookies

We use cookies on telliventures.com. Cookies are small text files stored on your device when you visit the website, helping us provide a better user experience.

We use the following types of cookies:

• Essential cookies: required for the website to function, e.g. to remember your shopping cart and login status. These are set without consent.

• Analytics and statistics cookies: help us understand how visitors use the website, e.g. via Google Analytics. These are only set with your consent.

• Marketing cookies: used to show you relevant content and advertising. These are only set with your consent.

You can manage your cookie settings via the cookie banner on the website, and you can also delete or block cookies via your browser settings.

7. Your rights

Under the GDPR, you have the following rights:

• Right of access — you can request to know what personal data we process about you.

• Right to rectification — you can request that incorrect data be corrected.

• Right to erasure — in certain cases you can request that your personal data be deleted ("the right to be forgotten").

• Right to restriction — in certain cases you can request that processing be restricted.

• Right to data portability — you can request to receive your data in a structured, commonly used and machine-readable format.

• Right to object — you can object to processing based on legitimate interest, including direct marketing.

• Right to withdraw consent — where processing is based on consent, you can withdraw your consent at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at info@telliventures.com. We will respond without undue delay, and at the latest within 30 days.

8. Security

We have implemented technical and organisational measures to protect your personal data against unauthorised access, alteration, deletion or disclosure. This includes encrypted transmission (HTTPS), access control, and regular updates of our systems.

9. Complaints to the Norwegian Data Protection Authority

If you believe that our processing of your personal data is in breach of data protection legislation, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet). Contact information is available at datatilsynet.no. We would appreciate it if you would contact us first so that we can try to resolve the matter.

10. Changes

We may update this Privacy Policy. The current version will always be available on telliventures.com. In the event of significant changes, we will notify you by email or via the website.

11. Contact

Do you have questions about privacy or wish to exercise your rights? Contact us:

Telli Ventures AS Email: info@telliventures.com Hagavegen 6, 9007 Tromsø

Last updated: 7 May 2026